Uratm Beauty Return & Refund Policy

Here’s everything you need to know about returns and refunds:

📅 30-Day Satisfaction Guarantee

We stand behind our products with a 30-Day Satisfaction Guarantee. If you’re not happy with your purchase, we’ll do our best to make it right — whether that means tips for better results, trying another product, or a refund depending on the situation.

Please note:
Refunds require clear photo/video evidence of product usage and results to qualify. Shipping fees are non-refundable . 

📦 Returns

To be eligible for a return:

• The item must be unused, unopened, and in its original packaging
• You must request a return within 30 days after delivery

If your item qualifies:

1.  Send a photo of the unopened product to our support team.
2.  Once approved, we’ll send the return address and instructions.
3.  After receiving and inspecting the return, we’ll process a full refund of your order subtotal (excluding shipping).

🕒  Please allow 5–10 business days for your refund to be completed by your bank or card provider.
🚚  Return shipping costs are the responsibility of the customer.
⚠️  We are unable to accept returns of opened or used products due to hygienic reasons

🧼 Hygiene & Safety Policy

To protect the health and safety of all our customers, we do not accept returns of used items. This helps us ensure that every product you receive is fresh, clean, and safe to use.

💥 Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery. We'll send a replacement or offer a suitable resolution.

To help us process this quickly, please include:

• A brief description of the issue
• A clear photo of the item and packaging

 

❓Need Help?

Our Customer Support Team is available 24/7 to help with any questions about your order, product concerns, or returns.

On weekends, response times may be slightly longer (up to 48 hours) due to reduced staffing.

📧 Reach us at: Support@uratmbeauty.co

Thank you for choosing Uratm Beauty— we’re honored to be part of your life.